SHIPPING

Vitabrid Online accepts orders that are shipped to locations in the United States, APO/FPO/DPO & U.S. Territories (NO P.O. Boxes are accepted)

DELIVERY OPTIONS
Vitabrid Online orders are shipped and delivered by FedEx or UPS on business days (Monday through Friday, excluding major holidays). Below are the delivery options available for your online order.

Please select the option that best suits your delivery needs during “Checkout”.

PLEASE NOTE:

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

**Second Day, and Overnight Service is not available for shipments to APO/FPO/DPO, U.S. Territories, and some locations in Alaska and Hawaii.

If you have questions about the delivery of your package, please contact us at 408-703-5363 for assistance.

STANDARD SERVICE

Most orders shipped via Standard Service are processed and shipped in 1 – 2 business days, depending on product availability.

  • Most Standard orders are delivered within 3-5 business days from the order’s ship date.
  • Orders destined for APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order’s ship date.
  • Please note that delivery for some locations in Alaska and Hawaii may take up to 14 business days.

2ND DAY SERVICE

2nd Day orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 3:00 PM EST will be processed and shipped the next business day.

  • Orders shipped via 2nd Day Service are delivered within 2 business days from the order’s ship date.
  • Orders destined for APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for 2nd Day Service.
  • Please note that a signature may be required upon delivery for 2nd Day shipments.

OVERNIGHT SERVICE

Overnight orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. Overnight orders placed after 3:00 PM EST will be processed and shipped the next business day.

  • Orders shipped via Overnight Service are delivered within 1 business day from the order’s ship date.
  • Orders destined for U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for Overnight Shipping.
  • Please note that a signature may be required upon delivery for Overnight shipments.

ELECTRONIC DELIVERY

Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

SHIPPING AND HANDLING CHARGES PER ORDER

STANDARD SERVICE     Free
2ND DAY SERVICE         $15
OVERNIGHT SERVICE     $25

Shipping restrictions

Some items sold by Vitabrid Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Vitabrid Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Shipments to Forwarding Companies

Vitabrid Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Vitabrid Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

Shipments to APO/FPO/DPO

Most items may be shipped to APO/FPO/DPO address, but some restrictions apply as explained in Shipping Restrictions.

Orders being sent to APO/FPO/DPO addresses are delivered via the United States Postal Service and cannot be shipped via Second Day or Overnight Service.

Shipments to U.S. Territories, Alaska, and Hawaii

Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions.

Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.

RETURNS

If you are not delighted with your purchase, Vitabrid.com offers complimentary returns: simply return the item in its original condition within 30 days for a full refund, less any original shipping costs if applicable.

To receive a refund based on purchase price of the item(s) and in the original form of payment:

  1. All merchandise must be returned within 30 days of the original purchase date.
  2. The merchandise must be unused, in sale-able condition with tickets attached.
  3. The merchandise must not be altered.

Sale merchandise may not be returned after 30 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package. Please contact returns@vitabrid.com if you need further help.