Frequently Asked Questions

  • Face Brightening Powder
  • Hair Tonic Professional
  • Subscriptions & Orders
  • Shipping & Returns
  • Reward & Points
  • Billing
  • Product
  • Contact Us

Face Brightening Powder

Ingredients:

Zinc Oxide, Ascorbic Acid, Glyceryl Stearate, Acetyl Glucosamine, Niacinamide, Serine, Betaine, Hydrolyzed Collagen, Water, Adenosine, Allantoin

Direction to Use

1. Shake before using to loosen powder.
2. Mix small amount (2~3 grains of rice size) of powder with a skin care product of a choice (toner, serum, or moisturizer) in the palm of your hand.
3. Smooth the mixture onto clean face and neck. For best results, apply twice daily, morning and evening.

Precautions for Storage

Please store away from the direct sunlight and direct contact with water. Also, make sure to keep the bottle closed when not in use.

This is my first time using a vitamin C product and I heard it might sting on first use. What is a good way to use it?

Originally, the recommended amount to use at once is an amount about the size of 2 to 3 grains of rice.

If it’s your first time using a vitamin C product or if you’re concerned because you have sensitive skin, we think it is desirable to start with a smaller amount and then gradually increase it.

Also, applying ample amount of moisturizer before using Face Brightening Powder can help reduce sting or itchiness that may be experienced by the first time users.

Alternatively, you can also perform a test by mixing it with a base product and applying it to soft skin (e.g., onto the inner arm or at the back of the ear). If no problem occurs after observing it during a certain period of time, you can feel confident about using it. Please choose the way you prefer.

Hair Tonic Professional

Ingredients:

Powder: Zinc Oxide, Ascorbic Acid, Glyceryl Stearate, Niacinamide, Arginine, Cysteine, Inositol, Water, Panthenol, Adenosine, Caffeine, Biotin, Palmitoyl Tripeptide-1, Allantoin, Biotinoyl Tripeptide-1, Palmitoyl Pentapeptide-4, Palmitoyl Tetrapeptide-7, Oleanolic acid, Aloe Barbadensis Callus Culture Extract, Prunus Persica Callus Culture Extract, Vitis Vinifera (Grape) Callus Culture Extract, Trehalose, Hydrolyzed Silk

Tonic: Water, Alcohol, Polysorbate 80, Menthol, Panthenol, Phenoxyethanol, Tocopheryl Acetate, Salicylic Acid, Niacinamide, Caramel, CeramideNP, Biotin, Lysine HCL

How much should I use at a time?

You should spray it evenly over the entire scalp in a way that lightly wets the scalp rather than intensively applying it to certain 'trouble' sites. When spraying, please part your hair starting from the top of the head. Then, evenly spray the well shaken and mixed product over the entire scalp by placing the spray opening close to the scalp. Finally, lightly massage the scalp to enable good absorption. * Please note that while this product was designed as a 1 month supply, the period might vary depending on the amount used, frequency of use, and the area of the scalp.

How long can I use Vitabrid C12 Hair after mixing?

The mixture of the powder and tonic should be used within 1 month. We do not recommend using the mixture after 1 month, because all storage conditions are different and we have not been able to test stability for all possible scenarios.

For up to 45 days after mixing, there will be no problems in terms of the efficacy of the product. However, please remember that for satisfactory use, you must apply a sufficient amount of the product to the scalp and hair.

Precautions for Storage

Please avoid direct sunlight & excessive heat.

How long will it take for my hair to grow?

The Hair Tonic Professional helps provide basic care for the health of your scalp and hair. Hair Tonic and Hair Powder improve the scalp's condition and help the scalp build its autogenic power to autonomously control the cycle, enhancing the health of the scalp and hairs. Vitabrid C12 Hair maintains its effects for at least 6 months when you use it twice daily for 3 months. Discontinuing the use of the product does not immediately eliminate the product’s effects. We recommend using the product for at least 3 months, but please note that the point in time at which you may see visible effects may vary, depending on the cause of your hair loss and your individual living environment. Some customers see effects as early as after 1 month of use, while others see effects after 4 or 5 months of use.

When is it best to use Hair Tonic? Before or after shampoo?

The Hair Tonic Professional adsorbs bodily wastes, so it is fine to use the product even if you haven't washed your hair. But we recommend applying it after shampooing and lightly drying your hair because the scalp will obviously be cleaner.

Can I blow-dry my hair after applying Vitabrid C12 Hair?

We recommend allowing your hair to dry naturally after using Vitabrid C12 Hair, and lightly massaging the scalp. There will be no problem if you dry your hair with cool air. The vitamin C contained in Vitabrid C12 Hair is stable, but heat dries the scalp itself so we recommend natural drying if possible. If you still need to use hot air for drying, we recommend that you try as best you can to ensure the hot air does not directly contact your scalp.

Product

Is your product vegan?

Our product is not certified vegan at the moment. It contains no animal-origin ingredients

Is your product cruelty-free?

We do not carry out animal testing on our finished products.

Can I purchase Vitabrid products on Amazon or other third party sellers?

We highly recommend buying products from our official website directly as no customer service or the authencity of the product is guaranteed when the products are purchased from the other third-party sellers.

I have heard that vitamin C products should only be used at night. Is it okay to use a vitamin C product in the morning, or during the day?

Vitabrid C12 Face is a vitamin C cosmetic that has overcome the conventional limitations of vitamin C cosmetics. General vitamin C cosmetics have a limitation in that the vitamin C is oxidized and destroyed by sunlight, water or heat, so it is recommended to apply them at night. However, Vitabrid C12 Face protects the vitamin C in its formulation, enabling it to be delivered to the skin for 12 hours thanks to its dual-stabilization technology, so that you can use it whenever you want.

Are there any toxic ingredients blended in? (flavoring, synthetic flavor, mineral oil, paraben, ultraviolet ray absorbent, silicon)

No flavoring, synthetic flavor, mineral oil, paraben, ultraviolet ray absorbent or silicon was blended in.

Are your products suitable for all skin types?

Vitabrid products are designed to improve skin regeneration and has an antioxidant effect on any type of skins.
Its patented bio-ingredient Vitabrid CG, Peptibrid, Peptide Complex and Plant Stem Cell Complex would help maintain a brightened and healthy skin. The products are composed of mild ingredients to be suitable even for a sensitive skin type.
The degree in which all purposeful effects show on individual's skin can vary on a number of factors like skin care methods, skin type (dryness), daily activities and so on

What's the recommended amount of FACE Brightening Powder per use?

Generally, we recommend the size about 2~3 grains of rice per use. If you have a sensitive skin or you are a first time user, we recommend that you begin with a smaller amount and gradually increase the amount as recommended.

Points & Rewards

How do I participate?

Joining is easy! Just click the Sign Up button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply scroll to the “Ways to Earn Points” section on the Reward page to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply click the “Redeem Now” button on any of the discount boxes in the “How Do I Redeem My Points” section. Follow the prompts in the pop-up to redeem your reward.

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Simply scroll to the “How Do I Redeem My Points” section on the Reward page to view all of our exciting reward options.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this page or on your Account page when you are logged in.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Sign up to get started.

Order More, Save More

What is your Order More, Save More program? 

Glad you asked! It is quite simple. For each additional item you place in your shopping cart and purchase, you will automatically receive a $7.50 discount. For instance, if you buy 2 items, you will receive the $7.50 discount on the 2nd item.

You may ask what’s the catch? No catch. We just feel that you shouldn’t have to pay allocated shipping costs on items that you are bundling. Anytime you buy a product, you are probably paying for its embedded shipping cost. We’re just trying to be transparent and removing those costs from your multi-piece purchase. If you have additional questions about our Order More, Save More, please reach out to us at info@vitabrid.com 

Subscriptions & Orders

Do I have to register and create an account?

Well, if you purchase one of our monthly subscription items, then yes… but rest assured the process is quick and easy. You will want to setup an account just to see your scheduled deliveries anyways.

What are the benefits of subscribing to monthly delivery?

You’ll receive amazing discounts with subscription renewal, versus buying them one at a time. Plus, you won’t have to worry about manually reordering every month. Once you start using our products as part of your beauty routine, we’re sure you will appreciate the convenience.

How can I check the status of my order?

You can view order status on your Account desktop page, which will be updated after your order is placed and again once your order ships.

How can I update my order?

Please email us at info@vitabrid.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Can I use multiple promo codes at checkout?

Unfortunately, you can only use one promo code per order. If you’re seeing more than one coupon code available, please choose the one with the higher value.

Can I sometimes swap out one monthly subscription item for another?

Unfortunately, not at this time… However, we hope to give you that ability in the near future. In the meantime, you are more than welcome to purchase any of our Vitamin C “add-on” items at any time.

How can I skip/cancel my subscription?

We let our customers cancel their subscription through our Vitabid Webpage through these simple steps:

1. Kindly visit your account and go to "DASHBOARD" on the right side of the page
2. Go to "MANAGE SUBSCRIPTION"
3. Then you will be prompt to four sections which include Delivery Schedule, Subscriptions, Billing Information, and Purchase History.
4. Please go to "Subscriptions" and there you'll be able to cancel/skip your subscription.

Can I reactivate my subscription?

We let our customers reactivate their subscription through our Vitabid Webpage through these simple steps:

1. Kindly visit your account and go to "DASHBOARD" on the right side of the page
2. Go to "MANAGE SUBSCRIPTION"
3. Then you will be prompt to four sections which include Delivery Schedule, Subscriptions, Billing Information, and Purchase History.
4. Please go to "Subscriptions" and there you'll be able to re-activate your subscription.

Can I add more items to my subscription order?

Unfortunately it is not possible to add to the existing subscription order however, you can create a separate order for non-subscription items.

Is there a fee to join?

Nope, absolutely not a penny!

Can I customize my restock frequency?

Yes, you can adjust your shipment frequency after logging into your account. (best to insert link that connects to login page)

What is your return/refund policy?

Please refer to our return policy and conditions to be met from the following link.
https://vitabrid.com/pages/delivery-return
For any further assistance, please contact info@vitabrid.com

Can I cancel at any time?

Absolutely! Just click Contact Us or Help before your next scheduled delivery and let us know. You can also email us at info@vitabrid.com. We will immediately cancel your subscription and be sad to see you go.

Shipping & Returns

When will my order ship?

Once you submit your order, processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). You’ll get a shipment notification email with a tracking number as soon as your package ships. Enjoy!

My order had been marked delivered on tracking, but I have not received my order

Usually, carrier marks their packages delivered but they are actually on their way.
Please wait for 5 more business days from the delivery date and if you still have not received the order, promptly let us know via info@vitabrid.com

Also, kindly check all premises of your property including the back door, front desk, lobby, and next-door neighbors to see if your package is around.

I'm having problems with the tracking

Oh no! In some cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@vitabrid.com. We’ll get it sorted out.

Can I change my shipping address during delivery?

Once the shipment leaves our warehouse, it is not possible to make changes to the shipping address on our side. Please contact the carrier agency directly, if possible.

However, if you let us know as soon as your order is submitted, we have a better chance of successful change of your shipping address before the shipment leaves our warehouse.

Do you ship internationally?

We currently do not ship outside the U.S.

Can Vitabrid ship to PO Boxes/APO/FPO addresses?

We do not deliver to PO Boxes/APO/FPO addresses.

How long will my order take to arrive?

Generally, it takes about 5~7 business days. However, since we are taking extra measures at our fulfillment centers to combat COVID-19, shipments are slightly delayed and we cannot guarantee a delivery date at this time. Once your order ships you will receive an email confirmation with your tracking number. Please make sure to follow up with your tracking and promptly let us know if there is any concern at info@vitabird.com

How much does it cost to ship by standard ground?

Nothing! Absolutely nothing… as long as you ship within the United States. Of course, if you want something shipped express, there will be an extra shipping charge and those charges will be visible at checkout.

FedEx 2nd Day shipping = $15
FedEx Overnight shipping = $25

What's your return policy?

To arrange for a return, please reach out to info@vitabrid.com or click Contact Us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed immediately to your original form of payment within a 5 to 10 business days. Please note that your original shipping fees are non-refundable. Only items purchased on www.vitabrid.com may be accepted for return. Sorry, but items purchased on sale are non-refundable.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, our apologies! Please contact us at info@vitabrid.com and we’ll be sure to get you the Vitabrid product you ordered.

Billing

What's your billing name?

The billing name for the purchases made on Vitabrid's website is "Eagle Bio Inc."

How do I update my payment information?

You can always update your payment/billing information through our website!

1. Please loggin to your account and go to "DASHBOARD"
2. Go to "MANAGE SUBSCRIPTION"
3. Click on "BILLING INFORMATION", there you will be able to update card and billing address

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Sure! You can make this change on your Account page. If you need help, email us at info@vitabrid.com or click our Help button.

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we do not accept checks or money orders.

What can I do if my payment is declined?

Oops ! Here are a few things to check if your payment doesn’t go through: Check that card details (such as the security CSV code and billing address) match what you’ve entered into our system. If the problem persists, please feel free to contact us, so we can try it manually.